Today’s technology provides diverse ways to interact and communicate. What’s your preferred way to communicate in the following interactions? Asking Your Friend How They’re Doing: How do you prefer to communicate?* Video Chat Text Social Media In-Person Phone Call Email Contacting Customer Service: How do you prefer to communicate?* In-Person Text Video Chat Social Media Email Phone Call Year-end Account Review: How do you prefer to communicate?* Phone Call Video Chat Email In-Person Social Media Text Gender* Female Male Age Range* 18 - 29 30 - 39 40 - 49 50 - 59 60 - 69 Over 70